THE WORST FURNITURE STORE EVER
We were told we'll get our order on Tuesday morning, so we cancelled our plans to wait for the delivery and got rid of our old mattress. It didn't arrived until 4pm and we were sent the WRONG mattress with a marking on in that says DISPLAY!!! Called the customer service and we were told that the mattress we ordered is no longer being sold or something like that and we should settle on the mattress they sent us or wait 2-3weeks for the correct mattress. Sara gave us the guarantee that the mattress' plastic is sealed and they were just marked "display" but it wasn't floor model; And we can use it for the time being until the right mattress comes. I wasn't home at the time I was speaking to her, when I got home I checked the plastic and it wasn't sealed at all, it was opened and taped closed. I called the Newmarket location and spoke to David asking perhaps for a mattress protector so we can at least have something to sleep on for the night and have peace of mind. He said he can sold it to me half-price, when I said I am not willing to pay any cent for their mistake, he rudely told me he has a customer to help so I asked him "is that the way you handle customers?", he replied "YEs" and hang up. Stress is all I got from this company!!!!
- Approximate cost of services:
- $1,200.00
- Company Response
Im sorry you feel this way, and truly not sure we deserve this review seeing I gave you what you wanted.
your delivery was always booked for tuesday, and you could of picked any day this week, so not sure why you say you cancelled your plans.
As for your mattress, we had the new 2016 version of the mattress and we told you that prior to delivery. Yes the bag had tape on it as sometimes the bags split open, when its cold out.
Their was a tag from sealy on the mattress that says floor model, and as explained this is something that sealy does at the factory so we know what mattresses are for display and what mattresses are tagged for customers.
when I spoke to you after the delivery you asked for a free mattress pad or the 2015 mattress.
I said ok to either request, and have not heard back from you, only to see this very unnecessary/unfair review.
please contact myself Jeff Reynolds 905 895 0773 anytime so we can arrange what option you would Like.
Thanks for your business