Hope everyone reads all the 1 star reviews. There seems to be a few people who have a good project but that was not our experience. Sadly we had issue after issue, and spent a lot of time managing the project and reporting all issues that came up. After a few weeks of this I sent an email asking for some support, perhaps a project manager, that could take on some of the management for us as we work full time and weren’t home during the day. Upon asking for help I received a call stating we had a project manager. After apologising from both sides for the misunderstanding, I asked if we could find a way to communicate better. It seemed we were ready to move forward and as we were ready to hang up, a man asked to be put on speaker and proceeding to yell, it started with how he was upset at his distributors for sending him the wrong fire pit and then onto someone else and then turned on me. How dare I ask for a manager he said. I was so shocked after about a 10minute rant/yelling spree that i said “um I think we figured everything out before you joined so I don’t understand what’s happening right now” he proceeded to degrade his distributors and exited the call. When he left the room, I was taken off speaker and I said “who was that?” The reply “The OWNER”. It’s appalling and speaks to the other one star reviews about service. It’s starts from the top unfortunately.
- Approximate cost of services:
- $25,000.00