Bowen Bert Ltd

I needed a specific type of window replacement for our old house and I contacted Bowen and another supplier for a quote. Bowen's people were professional, punctual and took precise measurements, so much so that the windows were installed perfectly, despite the difficult conditions on site (long and narrow openings, tile interior, etc). The intallation went exactly as planned and the work was beautifully done. I would hight recommend Bowen for window replacement. Many thanks to the professional and friendly team.

What a disappointment!
My late parents had all new windows installed by Bowen many years ago and were exceptionally pleased with the quality and service. When I needed new windows for a previous house, I also went to Bowen and received an excellent product and superb service. It seemed logical to go to Bowen for a replacement patio door for my current house.
I could not be more disappointed. I ordered a patio door in late October and paid a deposit. I was assured that my new patio door would be installed before Christmas. In early January, I received a voice-mail from Joe, the salesman I'd dealt with. When I called back, no one seemed to have any record of my order. A few days later, John, a supervisor called to say the patio door had not yet been ordered! John did everything he could to convince me to cancel my order. As I do need to replace my warped and very drafty patio door, and as there is no other distributor in Ottawa for the brand I selected, I insisted they put a rush on the order. I also requested a call from the owner, to try to understand what went wrong. Almost six weeks later: complete silence from Bowen.
Verdict: four months and still waiting, not even the courtesy of a phone call, let alone some gesture to compensate for my exorbitant heating costs cranking up the heat to stay warm.
Advice: take your business elsewhere.