Work order #15888. There was a slight mixup with our booking -- a message that we re-booked our appointment got lost in the office somewhere. Nevertheless, Acclaimed's office took care of us and sent out Ed that same day. He called to say he was on his way, asked some questions about the problem, and by the time he arrived he had a good idea of what he needed to do. He was very polite (even took his shoes off without being asked!), knowledgeable, and very efficient. He replaced our furnace's flame sensor quickly, made sure it was working before he left, and was all done and back out the door in less than an hour. Fanastic service, I wouldn't hesitate to use them again.