After a few miscommunications and delays, the service was good, the workers (Kevin and Ryan) were knowledgeable and friendly. The invoice was a surprise. It was way more than expected. Although a portable unit is needed for a house, it should not be charge on the same principale of a condo. A house, no matter if a portable unit is required or not, should still be included in your promotions (which I paid almost triple the price - not an impressed costumer for quality vs price). I think the company should review their way of operating for this aspect of their business.
- Approximate cost of services:
- $525.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Sophie, Glad to hear that Kevin & Ryan did a good job. We also appreciate the feedback. We pride ourselves with being very up front with our pricing. These prices are always discussed with customers on the phone.
The requirement of the portable unit changes the scope of work. It requires special pieces of equipment and specialized training on that equipment. We are the only company in the city (as we are aware) that have the capability to do this type of work that traditional HVAC companies can not get to. These types of cleanings also require vastly longer periods of time to do plus far more labour intensive. As you know from another company, that showed up at your home and were not able to do the job, and one of our representatives drove out to your home to verify that this is the case.
For these reasons there is no way that we would ever be able to be a viable company nor be able to have professionals on our trucks if we were charging low ball pricing,
We are very saddened to hear you are disappointment, although hope this helps you understand our pricing model. It does stink that your home requires this type of equipment, but know until around 3 years ago, no one would have be been able to clean your air ducts.
Thanks again for expressing your opinion, conversation are always the best.