We hired Anax Roofing to redo our entire roof upon the recommendation of a neighbour which we very quickly came to regret. We dealt with Jake from Anax from sales to delivery and had issue after issue with him from the get-go. We found he had very poor communication, was quick to blame others, very disorganized, and he was very forgetful, it was difficult to keep him focused, and he always seemed distracted and unable to focus on our project.
Under Jakes supervision, his crew spilled Oil all over our brand new interlocking stone damaging it beyond repair. When we contacted Jake to advise of the issue he made a joke of it saying "maybe it was your kids sun tan lotion", and then a "leaky Air Conditioner", Air Conditioners do not leak compressor Oil everywhere, nor do they spray it 20 ft away nor do kids suntan lotion as the pictures show.
Overall Jake had little to no respect for our house or needs, nor did he care that his crew completely damaged our brand new interlocking stone.
On the very first day Anax was here they left the job site in a total disaster, no clean up at all was done, there were nails and shingles everywhere and my 5 year old ended up with an nail in his foot pierced thru his shoe due to no clean up.
After months of issues and back and forth we finally had a breath of fresh air when we dealt with Jakes Parents Scott and Karen. Scott and Karen are VERY professional and we felt they actually care about their customers and genuinely felt bad about the way our project was mismanaged.
They paid for the repair of all the damage that happened under Jakes supervision and accepted responsibility for what happened, Scott and Karen - thank-you for making it right and being professionals about everything, thank-you for accepting responsibility instead of trying to blame the damage the install crew did, on our kids sun-tan lotion, or an Air-conditioner that was nowhere near all the oil spills.
We really did value that type of customer service Scott and Karen provided us, its just truly unfortunate that it took so many months of back and forth battles to get our property repaired. Had we only dealt with Scott and Karen we are sure this would have been a 10 out of 10 review, but we had problem after problem after problem under Jakes supervision.
Jake, we hope you take this feedback as constructive and improve for the future, because the way you handled our job was a disaster, you are always quick to blame others instead of accept responsibility and that was the number one cause of our issues with you. If not the professionalism and customer care of your parents this would have been a zero out of 10 review.
Scott & Karen, thank-you for making it right what was done at our place and we wish you all the best in the future.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks so much for your review of Anax Roofing. We take customer service very seriously, and we are surprised to read this review! Though we discovered a bottle catching oil under your AC unit and a trail of spills leading from it, we attempted to go above and beyond to correct the issues. After coming back to clean the interlock twice, we paid to have it completely replaced at your request by the contractor of your choice. We escalated your issues to the top of our company and had the owner visit your site and talk to you on a few occasions during and after completion.
The jobsite was cleaned each day after work. We aimed to satisfy your needs further when we returned to the job site late in the night upon your request to clean up some more (on the first day of the job). We’re surprised to hear you were not satisfied with the clean up on the first day of work. If there is any way we can connect and discuss the details of this review, please feel free to contact me directly at (647-993-0032). Thanks again!