Groundworks Calgary

Formerly Doug Lacey’s Basement Systems and PolyLevel Alberta Corp
Foundations
Calgary AB T2C 4M9
Write a Review
Write a Review


HomeStars
Foundations
Groundworks Calgary
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Groundworks Calgary

Average customer rating:
8.5 10 (41 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
0/10

Quote for weeping tile in basement

Awful company. Awful service. SUPER PUSHY sales technicians. Do not use this company. I made the mistake due to the so called good reviews but I ended up canceling my contract due to poor customer service. It took me over one week to get confirmation of the cancelled contract. I spent hours on the phone trying to track down a manager at this company as the sales tech wouldnt accept my cancelled contract and refused to refund my deposit (close to $5k). Everyone I spoke to would transfer me to someone else in the company. No one knew how to refund or cancel a contract. No one could help me. It was awful. I will say that someone did end up calling and apologized for what I went through and I ended up with my deposit back. Appreciate the honesty but never would use them again.

Approximate cost of services:
$12,000.00
Was this review helpful?
Donna May
Donna May
1 review Calgary, AB
10/10

Sumppump

The work being done was needed. I liked that Denis explained quite thoroughly what needed to be done and why. On top of that he was friendly. He also gave me ideas on what to do about our dehumidifier and Radon mitigation. Denis was quite knowledgeable about these things and I appreciate it. Thank you

Approximate cost of services:
$3,755.00
Was this review helpful?
Company Response

We're glad you had a great experience and appreciate your review. - Groundworks

Thiago
Thiago
1 review Okotoks, AB
10/10

Alarm replacement

Great work
Technician Denis Goncharov was very dedicated and done an awesome work

Really appreciate for all attention to the detailed work

Approximate cost of services:
$388.00
Was this review helpful?
Company Response

Thank you for providing this stellar rating! We appreciate you taking the time to rate your experience with us. - Groundworks

ritchie.kashmirian
ritchie.kashmirian
2 reviews Canmore, AB
9/10

Fixed water issues in one of my basement bedrooms in Canmore.

Roman and Caleb installed a drain and sum pump to deal with water issues in my basement bedroom. They left the property clean after completing the job. Roman also followed up with me to discuss options for outside drainage, which was very good of him. I would recommend Roman, Caleb and the Groundworks team to fix basement issues.

Approximate cost of services:
$9,000.00
Was this review helpful?
Lorena
Lorena
1 review Red Deer, AB
10/10

Radon mitigation in basement with in-floor heat

I rate this service 5 STARS!! From the beginning to the end has been excellent. When I contacted them to get a quote they immediately mail me some panflets that were very helpful to understanding how mitigation of Radon is important, how it works and its health impacts. Then Cory came to do the quote, it was like having a friend over, he was super friendly and knowledgeable in a very non-condescending manner. He took a look and pointed out the best route to proceed. When the installers came Paul and Dylan, they had the same happy friendly attitude (this talks a lot about the company, when the company is good it reflects on their employees). The installation was very challenging, long story short the hole on the ground had to be in between pipes of in-floor heating but Paul and Dylan nailed it, they brought their thermal camera and high quality equipment to finalize the work. I pointed out a few concerns and Paul answered my questions showing his knowledge of building code. Few weeks have passed now and I was reached by them again to see how everything was working. I have placed a radon meter in my basement and so far the readings have gone lower,. I am very happy and now I feel safer at home. Thank you Groundworks! keep the work up I totally recommend you.

Approximate cost of services:
$2,400.00
Was this review helpful?
STannas
STannas
1 review High River, AB
10/10

Basement leakproofing

Great job - on time on budget. Adrian and Brady were friendly and efficient. Patrick did a great job upfront explaining the issue and how Groundworks could fix it.

Approximate cost of services:
$5,500.00
Was this review helpful?
Private User
Private User
Private User reviews Strathmore, AB
10/10

Naomi Leclerc

Anatolia and Danilo came promptly and completed the job very nicely. I appreciated how they took the time to explain what they were doing and how it would work. They left the premises clean and looking perfect.

Approximate cost of services:
$6,500.00
Was this review helpful?
Winnie Lee
Winnie Lee
1 review Edmonton, AB
10/10

Life and Level

The left side of our driveway has sunken, and we have three porches that required lifted. Q, Hugo and Aaron came to do the work first thing in the morning as scheduled. This crew is friendly, explained what they would be doing and get to work immediately. All work was done within an hour and a half. The driveway is now levelled, and porches lifted. These fixes are excellent! Thanks to Q, Hugo and Aaron! Please keep up the good work.

Approximate cost of services:
$4,600.00
Was this review helpful?
Harry in
Harry in
1 review Stony Plain, AB
10/10

Commercial floor lift

Came out on a Saturday as I requested to do a floor lift. Good Job guys.

Approximate cost of services:
$4,500.00
Was this review helpful?
Errol in Okotoks
Errol in Okotoks
0 reviews Okotoks, AB
1/10

Make sure to get a second quote before using Doug Lacey Basement Systems

Very eager to take your deposit but diagnose was wrong on their end and deposit non refundable! Maybe they could use better expertise when reviewing the job and every excuse to keep your money.

Approximate cost of services:
$1,500.00
0 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Groundworks Calgary

Established in 1992, Groundworks, formerly Doug Lacey's Basement Systems, specializes in foundation repair, crawl space encapsulation, basement waterproofing, structural repair, and radon mitigation. We provide comprehensive services tailored to meet your needs. With coverage spanning across Calgary and all of Southern Alberta, we bring our expertise closer to you. Groundworks proudly holds accreditation from the Better Business Bureau, a testament to our unwavering commitment to excellence. Drawing from decades of collective experience, extensive industry knowledge, and ongoing specialized training, our dedicated team is poised to safeguard your residential property against water damage, radon, and foundation instability. At Groundworks, we are not just builders; we are guardians of your peace of mind. Contact us today for a FREE estimate!

CATEGORIES
Waterproofing, Asbestos, Lead, and Radon Removal, Excavation, Foundations, Structural Engineering, Concrete Contractors, and Home Inspection
SERVICES
Foundation Repair, Basement Waterproofing, Crawl Space Repair & Encapsulation, Radon Mitigation. We do not install foundations or concrete.
WEBSITE
https://www.groundworks.ca/?utm_source=homestars&utm_medium=directory&utm_campaign=hs_calgary
YEAR ESTABLISHED
1992
PAYMENT METHOD
Check, Credit, Financing Available
MEMBERSHIPS
BBB Accredited
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.