Bud's Spas & Pools

We purchased a pump from Bud's at the start of the pool season and were extremely satisfied with how it had been working. After trying to vacuum the pool today, I noticed not everything was being sucked up the hose. I checked the pump's basket and saw that it was REALLY full. After emptying the basket I closed the lid and tried to get a prime. Nothing worked! I called Carol at the Service Department and she gave a number of possible solutions. I tried them all but still nothing. I called back and Carol said to shut the pump off and she would put in a Service request labelled "ASAP - Pool Down". About 15-20 minutes later I hear a voice at the gate "hello". It was 2 men from Bud's Service Department. They worked their magic to get the pump up and working. After giving the pool a good backwash, the jets were shooting out water better than they have since we got the pool opened 5 weeks ago. A BIG "THANK YOU" to Carol for her continuous fabulous service. I've only dealt with her with any pool issues since she sold us the pump in early May. She sure knows her stuff!! Also a BIG "THANK YOU" to Kevin Brooks and Andre for their prompt & efficient service. they did a thorough job and Kevin gave me a number of pointers to avoid the same problem again. I'm extremely pleased with the Service Department at Bud's Spas & Pools. We have switched over from another pool company and are now officially only using Bud's for ALL of our pool needs!! Thank you!!