Once again, I am one of those customers who signed up in the fall for the service as my previous year's contractor decided to get out of the snow clearing business and sold their clients their customer list. And, once again, like many people I wait hours for any clearing to take place. House behind me was done at 8 am this morning and it is now 2:30 pm and still no sign of them.
They took on way too many extra clients at the end of December and now cannot deliver the service expected.
I am in the service industry and my company does about $20M in business. If I offered the service Worry Free offers I would not be in business very long. I have a data base of about 25,000, mostly in the east end of Ottawa, and feel very strongly about sending them a note about the service. I know at least two others on my street who are fed up with their service and, like me, will not be back next year. Perhaps the owners need to look up the word service in the dictionary and see that it is not the same as greed.
- Approximate cost of services:
- $350.00
- Company Response
I'm sorry that you feel our service was not up to par. We have over 100 staff and a fleet of 36 tractors working hard every storm to service you. We do the best we can to satisfy all of our clients.