Worry Free came to me in July of 2015 and solicited me for a snow removal contract. The first snow fall of the year on December 29th and they did not deliver. I called numerous times. They were rude and promised to call me back four times and never did. They actually stopped answering their phones during the day. My lane way finally got cleared at 9:00 pm. They sent everyone a customer satisfaction survey several days later which I completed and sent it indicating my dissatisfaction with the company. No follow up, rude people answering the phones, way too many contracts that they can't possibly deliver.....half of Orleans have contracts with this company. Again yesterday I had to contact them to see when they were going to clear my lane way. They finally did it sometime after 2:00 am. Who are these people who give this snow removal company great reviews? One individual who did give a glowing review of this company just happens to be a former employee who now lives in Calgary and provided a review in November of this year! A little suspicious I would say! I would never, ever recommend this company to anyone. Beware!
- Approximate cost of services:
- $370.00
- Company Response
Hi Janet, sorry to hear that you had a less then desirable experience. Our goal is to satisfy all of our customers during every storm. We appreciate your feedback and will address these concerns immediately.