Novel Care Inc.

I had called a few places and when I spoke with Novel Care , I felt confident that they were the people that I wanted to come and take a look at my furnace, Fran book an appointment for the same day and one there tech arrived on time, He was polite, informative, and honest. He explained exactly what he had to do and told me not to hesitate to call them if I had any further questions or problems. I would absolutely recommend them to my friends and family!

From the no pressure and extremely informative sales process to installation Novelcare was extraordinary! When our furnace died - Darren gave me all the options available without the pressured "up sells", acknowledging and respecting our budget, delivering EXACTLY what we needed. I was a tad weary about the install given how my old exhaust pipes were hidden and run through the ceiling and when the install techs arrived on site they were VERY professional, knowledgeable and put me at ease with their confident "we got this" attitude. Shawn and Ryan you guys are awesome! My wife was at home during the installation and was super impressed with their politeness and explanation of exactly what they were doing. She said the installation was a breeze and when I came home I was honestly a bit surprised at how clean and precise their work was - it was absolutely great.
NovelCare has gained a client for life.

I was impressed with the professionalism and knowledge of all the team members at Novelcare . All staff were very helpful and patient and awnser all my questions, also installation went smoothly and they cleaned after themselves .

Friendly and quick boiler installation, I really felt like I received an honest opinion and an excellent quote. When they came in to install our new boiler , mats were put down to protect our floors and they cleaned up after themselves. Very happy with the service and the product.

Good service and good value . They have been servicing my furnace since I bought it from them 10 years ago, and year after year the same service, Knowledgeable staff.

My furnace stopped working after 3 days of moving in on the coldest time of the week. My wife's coworker Whom he had dealt with novelcare in the past and was very satisfied.They offered to come that same day to see what furnace will work better for the size of my home and budget. When Darren arrived, he brought in portable heaters for us so the the kids room so since the house temperature was 10 degrees in December . Not only was he well informed but gave us a complete breakdown of what we can expect for installation and detailed information .The technicians came the following day they were fast, took the old furnace, cleaned after themselves, checked the thermostat and did a throughly inspection of all the vents in the whole house to make sure it was working properly. There were no hidden costs, or fine prints to worry about. The staff was well trained and knowledgeable.

New furnace, thermostat and humidifier installed quickly and efficiently by Shwan and Ryan. They gave us the assurances we needed to become a new customer of NovelCare , after relying 21+ years on a company who now can't compare with them in price and service.

Mark came to my house and was exceptional. He skillfully and efficiently serviced my furnace and hot water heater. He also answered several questions I had regarding maintenance and care. I will definitely have him come by in the spring to look at my AC/gas line. Would highly recommend.

We needed a new water heater and Novel care was the company that we choose base on our family friend, and I agreed with what our ferind sid about them.
Honest. Knowledgeable. Explained everything. No attitude. Wonderful experience.

Excellent service from a friendly and courteous technician. The service call was provided very quickly and the technician arrived exactly within the stated time. Best of all: the issue was resolved. And it all happened on a Sunday. Impressive!