Counter top by Ben from Stone Square
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Must become Honest and Have Integrity Correct their mistake Provide the services they promised the customers
- Any advice to offer fellow homeowners facing a similar project?
- Do not pay him on the spot. inspect and experience the result of his work before paying him in full. Evidently when Ben is Paid his integrity and customer care is gone; so your money...
- Company Response
Hi J.A.,
I’m truly sorry to hear about the issues you’ve experienced with your countertop, sink, and faucet installation. It sounds incredibly frustrating, and I understand why you’re upset. I want to apologize for the inconvenience and assure you that this isn't the standard of work we aim for at Stone Square.
I will personally review the pictures and details of your project to see what went wrong. We stand behind our work and will do everything we can to fix the problem. I'll contact you directly today to schedule a time to assess the situation and resolve it as soon as possible. Your satisfaction is important to us, and I’ll make sure this gets handled.
Thank you for your patience, and again, I apologize for the trouble this has caused.