To the owner of Granite Guys
Please contact me in this regard for reimbursement of the overall price.
The problems with your installation at our home:
1. None of the parts that were measured and cut did not fit. This means the person responsible for measurement requires training.
2. Your installers are not tradesmen but hacks, even though we are paying rates for tradesmen and skilled workers. These installers are neither.
3. The installer was grinding materials to make them fit almost every piece and doing it in/out of the primary bedroom stinking up our whole house. All of this grinding should have been done outside.
4. The backsplash was ½ inch too short in the ensuite. I sent pictures to show pieces were not flush.
5. The installers do not take pride in their work and overlook quality installation; instead, it's a rushed job.
6. Silione on the floor.
7. Paint was ripped (2-3 inches) in the ensuite because the installers did not remove the silicone before moving/dismantling the backsplash. Now we have to repair and repaint
8. All kinds of dirty black hand prints over freshly painted walls.
9. When installing the faucet, it wasn't possible because the sink was not centered, allowing enough clearance for the faucet to be installed and secured with the nut and two screws.
10. In the second washroom, installed a screw without drilling first, resulting in breaking/cracking the wood cross beam of the cabinet ( hacks)
11. Silcom on all edges of the installed pieces was distributed on the walls above what should be a single bead.
12. I called your office and insisted on having a new person rectify the faucet problem. Your office doesn't call back as they said they would but instead kept making the original installers call ( blocked their number). Awful customer service.
I know why I was furious, do you? You did our kitchen perfectlywhat happened to your service?
