DEBRA ... when we were initally looking at your system the quote was over one thousand dollars you said you didnt care about the cost to repair as it hasnt worked for years ... we went over and did the repairs i presented you with a bill for changing 6 valves and replaced a few of the heads/ nozzles that were damaged ... that was in may .... three weeks later you called and said a few of the other heads had issues so we popped over and took care of them and you asked at that time about the bill having six heads on the bill and you didnt see that six heads were changed when i mentioned to you that we in fact did not change six heads it was the valves that were a total of six the spray heads and fittings that we used i did not charge you for all of them hence giving you a break on the total of the bill which was still under the original quote of one thousand ... then you called on friday saying you had a issue with one of the heads in your flower bed that you said wasnt spraying correctly i told you i would get over there as soon as i could get a free chance .. when i arrived you pointed out a part of your flower bed that wasnt getting enough water ... this was a new concern as we did not replace anything in that flower bed in my previous visits .... so i had a look at the issue and addressed the cause and mentioned to you in regards to a bill i would write up and you thought that i should fix your new concern for free .... when we were at your house the second time we went through everything for a second time you said everything was working wonderful and you forgot how convenient it was to have a sprinkler system that worked so great and your lawn hadnt looked that good for a long time ...
hi mr sarwara
i mentioned to your wife when we were there in the fall doing the blow-out to call us in the spring and we could fix you up at that time because in the fall there was snow on the ground and we could not do any repairs at that time ...perhaps she did not relay this message to you as you were not home on the Sunday when we did the blow-out