Connor Windows Doors & Sunrooms

We called Connor windows and doors and Darren came out the next day to give us a quote. The quote was reasonable however the doors took a little longer than expected to arrive. Once everything arrived Darrens workers were fast, friendly and the doors and windows are beautiful. We are very happy with our purchase and the service.

All windows and doors replaced - professional service - from order to install - turned out amazing

Connor Windows and Doors recently installed a Model 300 Sunspace deck enclosure which has provided us with a 3 Season, bug free, weatherproof addition to our home.
The Contractor was very helpful in the planning and provided us with a thorough and cost-effective estimate for the project. His installation team was experienced and attentive to every detail in completing their quality work in just 2 ½ days.
We were very pleased with Connor Windows and Doors and have no hesitancy in recommending them.
R. & L.
City of Kawartha Lakes

Darren's crew was at my property from June 3-5,2024. They installed 10 windows and the unfinished trim as agreed. The windows are of good quality.

The problem was the unprofessional finishing (trim) job that was completed. The paint around the windows upstairs and the downstairs bathroom was damaged. Most of the trim corners were cracked. The cap on my kitchen faucet was broken. Darren did send his crew back out to fix the bathroom trim. When I asked Darren about a remidy for the broken faucet and the cracked corners on the trim I was met with ignorance. Darren said he was not there and was not sure how the faucet broke. He then let me know he wasn't replacing any part of the faucet that was "old". He also refused to have his crew do anything about the cracked trim.

I hope that more people don't make the mistake I did and they read the reviews on this website and the Better Business Bureau so they don't do any business with Connor Windows.

We had Dave & Tom as our installers for this project and were completely satisfied with their work.

They began their work early in the morning and at the end of the day, they all was neatly cleaned up.

The finished work was as imagined!

Our experience with Connor Windows Doors and Sunrooms good and we would not hesitate to make recommendations.

I called them to get a quote to replace a door. I needed the quote to get funding. He mentioned there may be a leak in siding which I said I would get a siding person to come look, note I did the siding wasnt leaking the door was. He went on and on about the siding almost arguing with me about replacing my door. I told him to get my quote asap. I waited no quote. I emailed him and he wasnt going to give me a quote until I fixed siding. Seriously? Horrible customer service. A quote would have told me what I need to get funding approved then he could have done the work after I had any leaks dealt with. Instead hebr3fused to give me a quote. Horrible salesman and to find out he was the owner made it even worse.

Buyer Beware- Darren (owner) is a very inexperienced business person. Any mistakes he makes he does not take responsibility for, instead he puts the blame on the client. He then bullies them into accepting it or paying additional money for what they originally purchased.
There is no thought of customer satisfaction. He has a lot to learn in business.
If you decide to buy from him ask plenty of questions, have all measurements recorded on the invoice and double check them yourself and be prepared to wait months for your product to be installed.
Our issue was that we asked for our original 36" door to be replaced, instead Darren installed a 32" door.
I would never recommend this company as we never received what we wanted but we were forced to accept it.

After having given a deposit they tried to change the color to a lighter one than we wanted. They deceived us about the availability of our choice. They were rude when we questioned them about their service. I had asked to be notified before they did the work and they did not. I am not happy with where they put the seams as they keep water from running down the slight incline. The seams should have been run at 90 degrees to the way that Connor Window installers has it installed. We have tried to follow up and they have complained that we were more trouble than it was worth for him. We were going to add new gazebo windows and door but based on the arrogance and disrespect of the owner I will never use them again.

We had 2 patio doors replaced.The crew was fast friendly and efficient.Rooms were noticeably cooler and quieter during heat wave.Could barely hear lawn tractor outside the doors.

In January of this year my wife and I decided to change our Garage and Front Entry Doors for an upgraded model, style, quality and color. We wanted a company that could do both. We found one in Peterborough, Connor Windows, Doors & Sunrooms Ltd. Despite a small confusion over the price and payment options we decided to go with them because of the positive customer service we received during our initial visit. In February we confirmed we wanted to go ahead and arranged the final site visit with the owner Darren Ritchie and to give him the down payment. This was done and an additional visit from Darren was made the very next day, to show my wife a model of the front door handle we had chosen from the Weiser website. The installation dates were arranged and we were very pleased that both were done back to back over two days.
All was going well until we realized that the door handle we had ordered and seen earlier was not the one installed. We paid the additional amount owing and then contacted Darren who told us in no uncertain terms that this was what we had ordered despite our reminder to him about what he had shown us during his visit in February. We were a little confused about this and despite our attempts to get the matter rectified, things escalated to the point that he mentioned his hesitation to deal with us further over his concern he would not be paid to fix the problem of his own doing.
Despite the excellent quality of the products we chose and the workmanship of the installation crews, we would not recommend Connor Windows, Doors & Sunrooms Ltd. on the basis of their handling of this situation. "Poor Customer Service".