High Efficiency Cooling & Heating Inc

During the last few weeks of Winter ‘19 and a pretty good cold snap, we hit a few bumps in the road with our blower motor (according to the Infinity controller malfunction reports).

After a few re-boots of our system it became obvious that it was more serious than a hiccup and so we called the good folks at High Efficiency, who as Carrier experts did good work for us, in the past.

At that time, Jason & his colleague, Pirba did a nice job listening to and considering our observations - then, began their diagnostics systematically.

Everything checked out nicely - the blower motor and the control board, no obvious faults.

However, they spotted a “mismatch” in settings between the control circuit board and our Infinity controller/thermostat’s settings.

They considered and discussed the potential problem with those settings and then chose to reset it, properly.

Conclusion: keep an eye on the blower motor, and maybe that control board - which may misbehave when overheated.

So, all done for the time being.
And, it ran well.. for a day.

But, it was better as we headed out of Winter into Spring, with only a few hiccups, from early March to late June - with only the occasional “blower motor” malfunction. But, nothing a re-boot couldn’t correct.

That was until we were into the more serious air conditioning period in late June, when the “blower motor” finally gave out, late on a Friday night.

Anyway, long story shorter, after a few emergency emails on Saturday, some phone calls and days without air flow, we were able to nail down a service date to replace the “blower motor” & “control board” to best insure a good result, given the circumstances.

And, we chose this route mainly because we weren’t ready to give up on a system that had not yet reached it’s 12th Birthday.

The most important thing however, was that Jason understood our concern & frustration with what is still deemed to be a good system.

Jay was extremely professional and conscientious during the whole process and was very careful to check & double check the new part positioning and control settings.

Bottom line - it’s been the better part of a week now since the repairs to our Carrier, and it’s humming along, nicely doing it’s job - malfunction free.

And obviously, we’re hoping that our Carrier system reaches some better milestone birthdays before we finally say goodbye to it.

But, until then we have Jason to thank, and the team at High Efficiency Cooling & Heating for their professional service.

Hopefully, we won’t need their help again, too soon.

Thanks again.

B&P
Weston, Ont.