Rome Flooring Ltd

We had hardwood flooring put in in three of our rooms that were previously carpeted & had an overall pretty terrible experience with Rome Flooring. First of all, they completely failed in communicating with us - this work was being done on our new home which we'd not moved into yet, & we had to phone them repeatedly to find out how they were progressing & clear up any issues, rather than them phoning us. Secondly, although they claimed that all was finished, the floors were very rough to the touch & rather matte-looking, rather than being glossy & smooth to the touch. Convincing them that they needed to come back to address this was an ordeal in & of itself, & while they did end up agreeing to come back, the work they left behind was again not quite up to standard, what with splashing some of the finish on our walls & (new!) patio doors & whatnot. Thirdly, they left garbage behind, some in bags, some all over the place, including bits of carpet and floor all over, as well as loads of cigarette butts on our upstairs balcony, which is just not the sort of professionalism we were expecting. Fourthly, they moved our range to plug their machine into the range socket, and
apparently "forgot" to move it back, which seems like a hard thing to miss & wreaks of laziness. Fifthly, they used the wrong wood (maple) despite our having requested oak, & also managed to use the wrong width (narrower) despite our having requested the thicker width! Unfortunately, we were in too much of a time crunch to have them start over with the right wood (i.e., the wood we'd requested), so we left it as is but are not impressed with their lack of ability to follow direction. Finally, we had left a bit of carpet on the top floor, so as to give them something to work with and make an adequate carpet-floor transition at the top of the stairs. I had mentioned this to them from the get-go, but despite having done so, they ripped this carpet out, and then some, so that the vertical part of the last step going up is only half covered in carpet and it looks nasty. Not even cleanly cut off. There are at least half a dozen additional things they did wrong or less than professionally, but suffice it to say that I would most certainly NOT recommend Rome Flooring to anyone, including my enemies!

Good service. very nice people. like the work they did. the home show was very cool and i booked with them right away the customer service was excellent. they came and did an estimate on the floors in my condo. the color selection was excellent.

One word......AMAZING! The pricing was great, the workmanship was excellent, the floors are stunning and the post-installation service was great too! Honestly everyone at this company was phenomenal to deal with...... I would (and do) recommend Rome flooring to everyone!!!

They did a beautiful job, the kept the house clean even when they were working, they were trustworthy and on time. They were very polite and nice I cant say enough about this company and would deffinately use them again.