Shane Homes Limited

I wanted to take a moment to share my Shane experience with you. This is the first home I have built with my husband so naturally, this was a very exciting and stressful (in a positive way- sort of) experience for us. I have built other homes with other builders but my experience has never been like the one I had with Shane Homes. While I give credit to the enterprise that is Shane Homes, I feel the need to mention a few names. First and foremost, I must mention Jeff Luif. He was our sales representative and from the very first interaction I found him to be competent, knowledgeable and helpful. He not only answered all of our silly questions but he was prompt in doing so. He was helpful in giving us feedback and additional ideas that made our house reach its full potential. He was diligent in helping us find the perfect lot, took great care in explaining protocols and processes, and helped us navigate the obstacles we sometimes encountered. He dealt with our frustration and endless visits to the show home and always made time to accommodate us. He was there on the day of possession and very often attended at our home in the various stages of development to keep an eye on things. We are truly grateful for all his help.

Next, I want to mention José Silva. While we only met José towards the tail end of the entire process during our walkthrough, his service and commitment to us was profound. I found him to be meticulous in his overall inspection of the home and I observed that he really had an eye for detail. He quite literally went over every inch of the house with me and marked down all the deficiencies I noticed in the home and committed to having the issues addressed at the time of possession. He was thorough and ensured that I was fully aware of how to change/remove the glass windows, adjust the temperature and pressure of the water, reset breakers and so on. He also gave me extensive advice on how to do a proper clean-up of the home (for example the use of dap, xylene and other household chemicals). He also took the time to show me the various paints left behind and which paint was to be used on which part of the home, if need be in the future. José was always very professional in his interactions with me and prompt in addressing my concerns. He was quite knowledgeable and was able to fix many of the issues in the home in one visit to ensure that our schedules were not heavily impacted by the repairs that needed to take place. On the day of possession, he once more did a thorough walkthrough and went over all the previous deficiencies and further addressed the new ones. In my opinion, he went over and above his duties to ensure that I was happy with the home and committed to ensuring that the issues were addressed. Even a few days post-possession, he came to the home to help me connect my dishwasher to the waterline when I discovered that it had not been done. Although the staff installing the appliances should have done it, he came nonetheless and helped me immediately. Once more, we are so grateful for all of his help as he really made our possession a positive experience. We truly felt that he was a sincere person and appreciate his follow-up.

I also want to thanks Nels and Donn for all of their help and hard work as well.