As part of the renovation of my guest bedroom, I ordered 4 bi-fold doors from Rona for the closets which had no doors at all. Trying to coordinate pick up and installation by my carpenter, the staff at my locat Rona store were very helpful, professional and polite. When the doors did not arrive at their store in Waterdown, Ontario when promised, the salesman offered to have them shipped from the another Rona store to my house free of charge. This was old fashioned customer service at its best.