Thanks Sean for trusting us to do the work in your home. We know how important good service is when it's done quickly and as promised. Very pleased that you appreciated our serviceman Orhan. He's an experienced employee and we are fortunate to have him on our team of installers. Thank you for your business.
Unhappy with poop communication
Sandy we have been in business for over 40 years and are now one of the largest vacuum companies in Canada. Moe is the owner and was trying to explain that we have hundreds of repairs every week and sometimes a mistake is made when recording a persons name and or phone number. Not to often but it happens and is an honest mistake. I believe in your case it was the phone number. Usually when this happens a customer will call in a few days because they have been told a day or two. Nobody, I can recall, has waited two weeks before contacting us. Now once we have received your OK to fix the unit, we give you an estimate on when to pick it up. Sometimes a few hours, sometimes the next day or if parts must be ordered it may be a week. Nevertheless once we tell you when we will have it ready, we won't call you again. If you ask us to make a note on your repair tag to call you when it's ready we will do our best to do so as a courtesy. We don't have a huge staff that are sitting waiting for the mechanics to finish and call everyone. This could take all day for one person daily and it's just not possible. Our people are very busy servicing customers in store, on line, by phone and shipping to all corners of the country. Moe accepted responsibility for which you too are at least equally liable for and offered you a discount on the required work for any inconvenience. Again our apologies for any miss understanding.
Amazing,kind, informative,fair and efficient
Hi Beverly,
Thanks for your nice words and for supporting our business!
We`re glad you`re happy with you new system.
Let us know if there`s anything you need in the future,
Vacuum Specialists
Thank you Myles and Diane. We appreciate your stopping in and doing business with us. As one of Canada's largest vacuum dealers we carry virtually every vacuum product available in Canada. We are always happy to take the time and answer your Questions and offer friendly advice. Thanks again for your business and kind review. Look forward to seeing you again.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
Replacement parts, service Roomba
Thank you for the feed back. Your business is important to us and we do our best to make sure that our customers are treated in a respectful manor. Nice review, thanks again.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
Your business is important to us and we know that good customer service is important to the customer. Thank you for the kind review. Please tell others about us.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
Great Experience and Customer Service
We appreciate you coming in to see us here at the Vacuum Specialists and your wonderful review. It's always nice to hear from a happy customer. We try our best to spend enough time with everyone answering their questions and satisfying their shopping requirements. Thank you Giyan.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
We employ some great people and Orhan is certainly one of them. Our staff are properly trained to do their job(s) and understand that the customers happiness is number one. That extra mile is always considered here at the Vacuum Specialists. Thank you Mandeep.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
We can't speak for others in our industry because some are just in it to collect a pay cheque. At Vacuum Specialists we care about people and enjoy helping you and providing top notch service along with a very large selection of products. We enjoy our jobs and meeting new people and friends. It was great doing business with you and we appreciate your support. Thank you for your business Sandi.
Vacuum Specialists
https://vacuumspecialists.com/
403-277-5511
The Vacuum Specialists began as a small store formerly known as South West Vacuums in the SW quadrant of Calgary. In 1985, we opened our second location in the NW quadrant of the city. In 2005, we designed a unique showroom that now serves as our head office on the corner of Centre Street and 30th Ave. Four years later, we opened our third location in Airdrie at the Luxstone Plaza. Today, we continue to focus on serving our customers well and are proud to be the exclusive dealer of many large brands of central and portable residential and commercial vacuums.
