Vacuum Specialists

We purchased a new Beam Special Edition central vac from the 37 Street store in July/13 to replace an existing older unit in our home. Our contacts at the store (Youssef and Abdu) and the technician who installed the unit (Mohammed), were all thoroughly competent and professional individuals who provided us with quality advice and service throughout our contacts with them. However, the truly excellent part of their service came later in Jan/14 and again in June/14. We were having a recurring problem that resulted in performance failure (no power vacuum) at three of the older, existing outlets in our older home. After initially changing all the outlets without solution, Mohammed spent the time on his third visit to trace wires from each of the outlets until he discovered a loose wire that periodically caused the failure.
We purchased the Beam from Vacuum Specialists for a very competitive price, had it installed for a small fee, and paid not a nickel more for the subsequent service calls. Not to devalue the initial purchase and install costs, the followup performance of the company is the most important one to me. Too often these days, companies are very willing to sell products, but very hesitant to followup with maintenance or problem solving. In our case, the problem was solved quickly and correctly without any charge and without hesitation on the part of any member of the staff. Our congratulations and thanks to Youssef, Abdu and Mohammed for their quality service. I quite happily give them the highest performance rating.