Empire Kitchen & Bath

I special ordered tile. I was told it should be in on Friday. I booked my installer for the following Tuesday. I called on Friday only to find the tile had not even been ordered yet so I had to cancel my installation and rebook. When the tile came in I wanted to look at it to make sure it was right because my installer had to move around his schedule to fit me in. They would not let me look at the tile because they were concerned if it was opened and transported it might break. When my tiler arrived to install the tile we found it was the wrong tile. Ordered wrong by my sales person. Again the tiler had to leave and reschedule. He was beyond angry. When the right tile arrived and was installed I was charged an extra $100.00. I asked Empire Kitchen to cover that extra charge but they would not. It makes me wonder why a company like that would risk a negative customer experience for $100.00. The extra charges were no fault of mine. I myself am a Customer Service Manager and I will do anything to ensure my clients are happy. It appears Empire Kitchen doesn’t care about their customersso beware.

I have been in the Empire showroom many times over the past 14 years and admired their beautiful kitchens. When it came time to renovate mine, I knew I wanted Empire to do the job.

I met with Mark Cayen on my first visit who told me about the whole process and we booked a consultation. I could not believe the beautiful kitchen he designed that was beyond my wildest dreams but within my budget.

Mark and Jackie Simonelli worked closely with me throughout the process each adding their own unique touches. Everything I needed to make my kitchen complete was at Empire and products that were not available anywhere else. I knew I was in good hands.

If you want a worry free experience and a professional team that cares so much about detail and quality then look no further. I love the space Empire and Mark Cayen created for me and I would highly recommend them to create something stunning and unique.