Bob came by to provide a quote. He showed up early, answered all questions, and provided advice on how to tackle the basement job as well as other possible future jobs. He pre-registered us for eco-rebates with enbridge (we had not asked him to do this), and he was available for follow up questions when they came up.
The crew that came by to perform the work was fantastic. They were polite, cleaned up after themselves, and very friendly.
I have used other spray foam companies in the past and can vouch for Reitzel as being the best company to deal with so far. I will be using them for future projects and recommend that you give them a chance. They will take care of you!