Avoid this company. They probably grew the business in the low-interest boom years in the area and catered to contractors who were doing major new builds or reno work. I doubt they cared about small retail customers.
I am celebrating my one-year anniversary with them installing vinyl plank in my house. They ghosted me months ago when I tried to get repairs done (poor installation method). Looks like I will repair it myself.
Go to Collingwood, Meaford, or Owen Sound.