Howard's Second Generation Furniture Restoration

Furniture Refinish & Repair
Oakville ON L6L 5B2
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Furniture Refinish & Repair
Howard's Second Generation Furniture Restoration
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Reviews for Howard's Second Generation Furniture Restoration

Average customer rating:
8 10 (9 reviews)

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Private User
Private User
Private User reviews Oakville, ON
10/10

AWESOME

Outstanding experience, highly recommend, ten out of ten, five stars. These guys are awesome Completely exceeded expectations. And the patience of a saint. I had second and third generation pieces restored, painted, and stained. Will follow-up with pictures at a later date. Not only was the quality and craftmanship world-class but the level of care and service along the way made the entire experience very special. They even made sure my dads dresser was returned in time for Fathers Day after his recent passing. Worth every penny.

Approximate cost of services:
$3,000.00
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Ela
Ela
0 reviews Oakville, ON
0/10

Dishonest and poor workmanship

We had an old trunk that needed refinishing. We provided our stain and hardware for the piece to flow with the current furniture. We gave them a $400 deposit, resulting in poor quality, fabricated work, and hours. They tried to charge us over $1000 for minimal work. Unprofessional and dishonest service; I would not recommend this business to anyone. They still have our chest and deposit!

I also see that the company replied with statements that are not true. Unfortunately, I can't reply to it directly; however, if I could, I would prove how devious and dishonest they are. The chest came from an older woman who was moving to a new home, not the side of the road. She took good care of her belongings. I also have pictures of what the chest looked like before, and what they described is false. I also have the receipt and there is no breakdown of the work. It proves my point that this company cannot be trusted.

Approximate cost of services:
$400.00
0 of 1 people found this review helpful.
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Company Response

Hi Ela,
We take all feedback seriously and use it as an opportunity to learn and improve. However, there are some points Id like to add.

You picked up a chest from the side of the road and brought it to us for refinishing. The chest that you brought us had water damage, veneer that was lifting, scratches, and a faded finish. We cleaned the water damage, repaired the veneer (you cant even tell where the repair is), and sanded out the scratches. When you saw it, you said that you were happy with it.

The standard estimate for a chest of that age, and in that condition is $700-1000. This is what we quoted you, and what you agreed to, so you were fully aware of the costs going into it. As is standard for us, we kept track of shop hours to determine final cost, and provided the breakdown to you at the end (we use Quickbooks TSheets to keep track of everything down to the minute). We did not bill you over the quote. Because of the extensive nature of the repairs (veneer on waterfall edges is always time consuming), we went over the hours that we estimated for the job, but we still honoured the original estimate.

Throughout the process, we sent you pictures, and even had you come in to confirm stain color before proceeding. You repeatedly stated that you were happy with the work. The day that you came to pick it up, the first thing that you said when you saw it was how happy you were with it. It was only after you saw the bill that you started making offensive comments, accused us of being liars, cheats, and unprofessional, and became abusive towards our staff. At this point, I asked you to leave.

In spite of going full Karen on our staff, we tried to understand what your concerns were. I've asked several times for you to list them out, and you've ignored it each time. As with all of our clients, if there's something that we've missed we'll never shirk responsibility, and we'll take steps to address the issue. But that discussion needs to happen in a professional and calm manner. Your chest is stored safely in the meantime.

Thanks,
The Howards Team

Phil and Debbie  in Oakville
Phil and Debbie in Oakville
21 reviews Oakville, ON
10/10

Several projects

Over the last 12 months, Umar and his team have stained and painted about 10 items for us including tables, writers bureau, display cabinets, dressers, and a bed and we are absolutely delighted with the quality of work. They’re friendly and professional an I highly recommend this company.

Approximate cost of services:
$2,500.00
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Sam in Toronto
Sam in Toronto
1 review Vaughan, ON
10/10

Kitchen table Refinishing

Umar and his team did an amazing job refinishing our kitchen table. The table looked better than when it was new and the cost was at the bottom end of his estimate. Umar was very accommodating as he stored our table during our renovation and returned it as soon as we asked. When Umar returned the table we asked him if he could repair a dining room credenza drawer which kept falling of the slides and he did so and did not want any payment for his work. Umar is the ultimate professional and we highly recommend him.

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Milton, ON
10/10

Refinished Coffee

I contacted Umar for an estimate to refinish my rustic coffee table that got damaged from my d-i-y. I finally got it back today and was very happy with the new finish. Amazing job. I love the new finish! Thanks Umar! You are a true professional!

Approximate cost of services:
$850.00
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Burkes
Burkes
1 review Oakville, ON
10/10

Great repair work on table and vhair

Brought in a damaged chair and a badly functioning table. Howard’s was able to repai both for less than $100. Couldn’t be happier with the workmanship and the professional manner which staff provided. Will not hesitate to return and trust my furniture repair to these folks.
John B

Approximate cost of services:
$100.00
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Bill in Oakville
Bill in Oakville
1 review Oakville, ON
2/10

Stripped and refinished dining room table

Contacted May 29th table delivered Aug 28th. The table was two tone brown and the first delivery they brought the leaf stained black, which was unacceptable. We had asked in an email to use the leaf for a colour match- instructions ignored. Round two, table was to be delivered on Aug. 27th apparently there was a mark in the table top, therefore delayed until the 28th. When delivered the marks were still visible and the finish was layered on so heavy it was and is rippled. On the leaf the the two inch edge had runs of finish and parts not done at all. Overall we are very disappointed with quality of work, and attention to detail.
We kept the table and took this as a life lesson and would not
recommend this company to anyone.
A&B

Approximate cost of services:
$400,700.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Oakville, ON
10/10

Amazing work

My mother in law had a coffee table that was over 30 years old and in rough shape. We took it Howard's and him and the apprentice worked on it and it came back beautiful like the first day it was bought. My mother in law was amazed to see the table come back to life in the rich cherry mahogany color it was made in. The work was outstanding and really worth waiting for!

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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David & Patrycja from Oakville
David & Patrycja from Oakville
6 reviews Oakville, ON

First Review

10/10

Refinishing of Dresser

We contacted Rick to get an estimate of stripping the old white finish off of my old wood baby dresser (1968) and update it to a more modern look and match our son's current bedroom furniture.

We gave Rick one of the drawers to see how easy it would be to remove the current finish, and then Rick even suggested that we cold do the staining ourselves. However, the price from Rick was excellent and we asked them to do the whole project (strip, sand, and stain to match).

The final product is amazing. It's hard to believe the transformation from old to new. Our son loves his "new" dresser, and we love the fact that it was "Daddy's" before.

Thanks Rick!

Approximate cost of services:
$700.00
What could this company do to improve their services?
Nothing...Excellent service
Any advice to offer fellow homeowners facing a similar project?
We loved the fact that Rick took the time to "try" and strip the item to make sure that the project would be successful. This is good advice to everyone...ask if they can "try" in advance of the big project.
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Howard's Second Generation Furniture Restoration

Howard's Second Generation has been restoring wood furniture for over 41 years. Mr. Howard learned the craft from his father and continued the business for the last 41 years. We at Howard's are dedicated to providing personal, high quality and professional service. We are experienced at stripping off and removing ...
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