Working with Lakeview was difficult. They shorted our 1400 s.f. hardwood order by 100 s.f. We paid the full amount for the hardwood upon delivery. They went ahead and installed what was on site and told us the remaining hardwood should arrive in about a week. It was about 6 weeks before the flooring arrived profoundly affecting other trades working on site. They gave us stain samples which were unacceptable, in that they did not give the true finished look and they were inconsistent. I tried to talk with Jordan about this and so did our designer. Both of us were rudely rebuffed. We battled for many weeks to get them to give us a proper stain sample. Finally, to their credit, they did finally give us a stain sample we could use, just before finishing. The first hardwood installer did a great job. The one that installed the remaining 100 s.f. was a disaster, damaging baseboards and other issues that have never been properly resolved. The baseboards, where the remaining hardwood was to be installed were installed because the finishing contractor had other jobs waiting for him and there was no indication as to when the remaining hardwood would arrive. Because of the situation we asked Lakeview and they said go ahead and install the baseboards. The hardwood flooring was finally installed nearly 2 months past the scheduled date. We were then told that they wanted full payment before the floors were sanded, stained and finished. We were quite concerned about this because of the past issues with them. They refused to stain and finish the floors unless we paid them in full, even though the contract stated the remaining payment was to be made after completion of the job. Brad, Jordan and other staff we dealt with, save one, were very rude and difficult to work with. The carpet install was mediocre, at best. This is a company that I could not, in good conscience, recommend to anyone.
As to Lakeview's response: We were in no way delinquent or deficient in payment at any time. If you have proof of such, please present it. Your insinuation is utterly untrue and unappreciated. Moreover, you did not complete our project 2 years ago but completed our project just over a year ago. Your response is typical of the treatment we received from Lakeview.
- Approximate cost of services:
- $30,000.00
- Company Response
Patti,
Thank you for your review, as it helps Lakeview work on aspects of the business that may require changes. Given the fact that we completed your project almost 2 years ago, procedures have drastically changed as to the way things are scheduled. We now complete project checklists and confirm product availability before any project is scheduled. Payments at Lakeview are to be made on projects upon ordering, delivery and completion. If any project does not comply with these payment arrangements, payment needs to be paid in full for future project completion. Full home renovations can be very involved and I highly recommend hiring skilled renovations contractors. They assist in the payment schedule, the project schedule and information pertaining to fine details required on the job site.