I had a consult with the sales guy - Dave. Very nice and knowledgeable. I was told that my consult fee would be deducted from the removal and install price once booked- but when I called to make a payment and confirm the install date, the woman named Bet snapped and said they do not credit the consult fee and was VERY rude and made me feel like I was wrong for asking for my deposit credit when that was what was promised by them from the get go! Then they cancelled my service and kept my money. They might be good at their technical services BUT their ethics and customer service is HORRIBLE. I would NEVER recommend this company.
- Approximate cost of services:
- $85.00
- Company Response
Some Like It Hot! is an AUTHORIZED CONTRACTOR for Direct Buy and its customers. Some Like It Hot! charges a non-refundable consulting fee to visit the homes of Direct Buy customers to determine the needs of these customers. Some Like It Hot! has discounted rates for Direct Buy customers to more than offset the consulting fee, should they wish to proceed with the work agreed upon.
Some Like It Hot! opted not to proceed with the work after 32 emails went back and forth with strange and uncomfortable requests. No further consulting fees were charged for the information given in these emails.
Some Like It Hot! has received the "READERS CHOICE AWARD" for 9 straight years. This AWARD is give by the people of the community for Superior Customer Service and workmanship.
The combined experience of the 3 main people at Some Like It Hot! totals 88 years.