They were referred to me by the insurance adjuster. I would not use them again for the following reasons:
1. They had drying equipment in the home, but did not monitor it or take moisture readings of the structure. I subsequently found mould in the ceiling;
2. Some equipment was left on site, but not even turned on. The cleaners were apparently told to turn it on, but they didn't know how;
3. Their subcontractors failed to perform the work that they were assigned: Duct cleaners leaving mounds of debris in the ducts, laundry company who lost clothing and also returned clothing that was not properly cleaned, telling me to "deal with the adjuster"; Cleaners who labelled un-restorable items as "cleaned" and packed them in boxes as restored; furniture cleaners that did nothing more than cover my dirty furniture in plastic and call it cleaned.
4. I rarely saw any Winmar employees on site, just subcontractors with no oversight or quality control.
- Approximate cost of services:
- $13,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?