Where to begin with Parkwood "Master" Builder? There should have been red flags at the beginning of our house buying search. We were looking in the Rosenthal neighbourhood as that was our first choice area. The first sales lady that we encountered at the show home seemed a little arrogant and even said to us that "she didn't need to sell this home because owns her own business on the side". She was quickly replaced by another sales person who was not much better. Long story short he was let go from the company not long after as well. Vey high turn over rate on employees in this area. We should have walked away but the price was right and we loved the lot and area so we pushed forward. We worked with one of the people from the head office because of all the trouble we had with the local sales rep, and he helped us the rest of the way through the purchase. Flash forward -- in the building process everything seemed to be going well, but when we stopped in one day to check out the progress, every change order that we had made was not communicated to their trades. We only had three changes and not a single one had been done. I guess it was a good thing we stopped in randomly. Other than that, the rest of the building process was great. We even got possession of the house about a month before we originally were expecting to move in. We were very happy when we moved in as the house was great and other than a few minor things ( which all houses have). All I can say is if you decide to go with this builder make sure all your seasonal items are complete before you give them any money. The trouble all started when it came time to get our driveway, sidewalk and rough grade done. They will constantly avoid you at all costs. I have personally phoned them 4 times and have not once received a call back. You would think that after spending over a half million dollars someone would at least pick up the phone. NO ONE ANSWERS THEIR PHONES AT PARKWOOD MASTER BUILDER. I have been told through email that they have "No Control" over what their trades are doing. We finally received a call back today from a representative (following an email stating we'd be putting our a poor review) and when I asked them about not having any control over where their trades are working, she replied " Do you expect me to know what they had for lunch too? I don't know what they are doing during the day." I can only imagine how long it will take to get our rough grade done. I am writing this today before our year is complete because if I can save one person from this company it will be worth it.
- Approximate cost of services:
- $550,000.00
- Company Response
Hi Corey – as per all of the discussions that you and Jennifer have had with multiple Parkwood team members, your seasonal work is on the work schedule of our trades. We deal with over 160 trade partners and therefore do not know each and every one’s complete work schedules. Seasonal work is completed by area and only during the seasonal timeframe (as is the same for every other Edmonton builder), with weather permitting – something that is out of everyone’s control. As per your conversations with our multiple team members informing you that you would be receiving your concrete today (and now have it) we do hope that you are enjoying your driveway, and if we have more sunny days like today your rough grade should soon be able to follow. Thanks.