Vaglio Fireplace Centre

Formerly Vaglio Fireplace LtdVancouver
Fireplaces
Vancouver BC V5K 2A9
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Vaglio Fireplace Centre
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67%

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Reviews by rating (past 12 months)

Reviews for Vaglio Fireplace Centre

Average customer rating:
8.1 10 (11 reviews)

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Private User
Private User
Private User reviews Delta, BC
0/10

Replacement gas fireplace insert

I bought a replacement gas insert for my cabin in Point Roberts Wa. I bought the same model as I had that worked fine for 25 years.
I was told it was set for propane which is all that is available in Point Roberts.
After 2 years of trying to get it to operate and $1,000.00 of gas fitters time I took it back to Vaglio.
I had been in constant contact with the salesman but none of his advise was helpful.
When they looked at the unit it was discovered that there were parts missing and the unit was never going to work until these parts were installed. It took several weeks for them to get the parts and get the unit working properly.
It was at that point that they blamed me for all the problems!
My advice to anyone buying from Vaglio, have them deliver and install and dont pay until it is up and running. If you plan to do your own installation or hire your own installer buy from another company!

Approximate cost of services:
$250,000.00
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Gil & Lisa L.
Gil & Lisa L.
2 reviews Vancouver, BC
10/10

We love our gas fireplace

We purchased 2 Regency Horizon gas inserts from Vaglio Fireplace two years ago and we're still very happy with our selection. Angus and the rest of the staff were very accommodating throughout the initial process and promptly returned our calls regarding any questions or concerns we had about the installations. They provided great recommendations and very informative feedback. The installers were friendly, professional and very diligent in their task. And again when called upon to do a recent maintenance check-up. I would strongly recommend their services.

Approximate cost of services:
$10,000.00
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Private User
Private User
Private User reviews North Vancouver, BC
0/10

gas fireplace

False promises, dubbing for full payment in 1st week when the only thing done was removal of old unit. Horrible public relations, I had to call for the final permit, logs installed improperly....carbon sensor out of working order due to build up. Worst experience....DO NO USE VAGLIO!

Approximate cost of services:
$4,500.00
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Peace of mind  in Vancouver
Peace of mind in Vancouver
1 review Vancouver, BC
10/10

Peace of mind

When I moved in to my apartment I unknowingly inherited a problem gas fireplace which was emitting carbon monoxide due to a faulty installation carried out by an unqualified individual.
I contacted Vaglio Fireplaces who I knew had been in business for many decades. Vaglio sent me their qualified employees who speedily diagnosed the problem. I now have a beautiful new gas fireplace insert providing me with peace of mind and safety together with lots of comfort and enjoyment.
I highly recommend Vaglio Fireplace the experts you can trust to do the job correctly.

Approximate cost of services:
$5,000.00
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KERITH
KERITH
9 reviews Burnaby, BC
9/10

Replaced old fireplace in a remodel

We bought a house with a 28 year old gas fireplace. We went into the store and Dawne helped us with pricing out a bunch of options. She happily kept quoting us as our plans changed. Once we finally decided on the unit, it was installed quickly and neatly. They arranged for the permit, and scheduled the inspector as well.

Approximate cost of services:
$4,800.00
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Pavel, West Van
Pavel, West Van
12 reviews North Vancouver, BC
10/10

Good Product and Customer Service

I bought 2 gas and 1 electrical fire places with installation and I'm 100 percent satisfied customer. Each of my query's was met with a professional and accurate answer that helped with ability to be able to both choose and make sure I was able to have a fireplace that I wanted and was right for the room. I'd like to thank KJ and Vaglio's installers team!

Approximate cost of services:
$20,000.00
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Sarah Goldstein in Vancouver
Sarah Goldstein in Vancouver
1 review Vancouver, BC
10/10

Fireplace purchase and installation

I recently bought a fireplace from Vaglio and am 100% satisfied with both my purchase and the service I received. I was warned that because I had an older home, things might not go as planned once the walls were opened up and the installers saw what was inside. I decided to go ahead anyway and am so pleased that I did. My new fireplace looks amazing, heats my family room well and though the installers did run into a few problems, they were able to work around them (whew!) and get my new fireplace in and running. Chris, the owner, is a true professional and kind of an old school businessman. It's obvious that he cares about his customers so I would highly recommend all my family and friends do business with Vaglio.

Approximate cost of services:
$4,000.00
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Eli Pao from Vancouver
Eli Pao from Vancouver
6 reviews Vancouver, BC
10/10

Fireplace

Vaglio Fireplaces has a great and updated variety of fireplaces for consumers to choose from. They are stylish and at reasonable prices. Installation was included and the technicians were very meticulous about things working right, which I appreciated. Very great service

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Dave Lust from West Vancouver
Dave Lust from West Vancouver
4 reviews West Vancouver, BC
10/10

Fireplace insert

We purchased a Fireplace insert for our aging wood fireplace to save money on our heating bill. We were very happy with the selection and service at Vaglio so much so that we purchased another unit for another property we have. We have saved a lot of money and are much warmer that before when so much heat was escaping up the chimney.

Approximate cost of services:
$2,100.00
1 of 1 people found this review helpful.
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Karen
Karen
7 reviews W VANCOUVER, BC
10/10

Replaced old wood burning insert with new Regency unit

We purchased a new Regency Alterra CI1250 wood burning fireplace insert through Vaglio and had them install it. From start to finish they were professional, helpful and competitively priced. We were very pleased with the result and would highly recommend them. They also referred us to someone who partially rebuilt the chimney and did a great job.

Approximate cost of services:
$6,500.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vaglio Fireplace Centre

VaglioFireplace(dot)ca has been serving the community for over 100 years; the trusted expert in fireplaces. Our knowledgeable staff specializes in natural gas fireplaces as well as propane, wood, and electric products. We carry reputable bands such as Regency, Town & Country, Marquis, Fireplace Extraordinaire and Pacific Energy. With a complete ...
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