Stay away from Arborcare - the absolute WORST EVER!!! Waited months for service and when they finally showed up they did exactly what we didn't want. Their customer service is awful, no one even bothered to call us to follow up, once they have your money THEY DON'T CARE. Subcontractor was supposed to come back to fix it, still waiting!! This has been going on 10 months.
- Approximate cost of services:
- $300.00
- Company Response
Good afternoon, we do apologize that our customer service was not up to par during your job. At ArborCare we are 100% committed to our customer service and ensure job satisfaction for each of our jobs. We would love to provide you with preferred service. If you could send us some more information I would be more then happy to review your customer file and see what we could further do for you, and what can be done to ensure that this does not happen again. Customer Service Training is something we pride ourselves in, we work with our clients from the moment they call in to the moment the job is complete. We take down all information for the estimate, once that is done and ready to book we review each and every item that has been selected and approved which is then translated on a work order so the crew has the same information the homeowner has confirmed with our sales team. When the job is not complete to a clients satisfaction in relation to the detailed approved proposal we send a crew back at no charge to complete the outstanding work to ensure satisfaction. We thank you for your time in writing a review and bringing this to our attention; we take all of our clients feedback into full consideration to ensure top notch customer service to all of our clients. Again, we do apologize for your experience.