Mermaid Pools And Hot Tubs

New customer beware - they don't care about your business. New pool owner here. Was being told that Mermaid was opening and closing my pool for years, and being told by multiple source that they are excellent. Booked pool opening on mid-Apr for May 7, and was told that when the technician arrive they will discuss maintenance package. Got a confirmation that they will be over May 5, but was told they cannot confirm what time as we are currently renovating and not living in the house. Was told on May 5 that they will call on May 7 before arriving. Guess what, they decided to show up at 7:30am without any call. They called me on May 9 and they apologize for no call said they will waive the no-show fee. Re-booked for May 25. May 24 they call and say they want to re-schedule. At that point my pool was very green, and I have no clue if it is okay to delay any more. Was told they will show up on May 25. The "technician" show up on May 25, only pulled the tarps and charged me $310 (includes $90 no-show fee). No chemical was dump. Asked about what maintenance was being told he don't handle and have no idea. Now I have to find another company, and was being told the pool was not properly opened. Probably need to spend another $3-400 for the pool to actually properly open. Definitely stay away from this company that do nothing.

Update: they contacted me later regarding this review and the over charge. They offer me the refund of the "return trip" and a gift certificate IF I REMOVE THIS REVIEW. I turn down the "offer" as they should had never charged me the return trip at all AND I have no interest to deal with them ever.