Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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Genevieve Belanger from Ottawa
Genevieve Belanger from Ottawa
1 review Ottawa, ON
10/10

New above ground pool

Wow! I was blown away by the customer service at Mermaid Pools. We were shopping around to get a pool. When I called Mermaid, Roxanne answered the phone, the service we got over the phone was amazing. She was so helpful and knowledgeable, that we decided to go with them. The whole entire process was easy, professional, very prompt, very upfront, beyond helpful. I've never had customer service like this ever. Every step of the way, everyone was amazing. We dealt with Tim in installations. He is absolutely amazing. I have NEVER had such quick, friendly, informative, thorough information. A special thank you to Roland and his team who installed our pool and To Laura who taught us valuable information and pool school. Everyone goes above and beyond. I'm still blown away. I now know why they win so many awards.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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