Upselling services and not customer service or experience
bought a hot tub, sold all the "bells and whistles", super excited about the purchase. for the following 3 years was not able to get a control on the balancing, etc. based on the fact that i was sold really untested or truly features that were not functional as intended. dealer i bought from transferred owners, new owners wanted to replace my features to make it work (which it actually costed me as well). tub liner was ruined after 5 years based on the garbage. writing a formal complaint to arctic spas corporate office, received not even a reply to apologize. garbage service, garbage features, garbage experience. for the price of a compact car, you think one would back their products as a new purchase, not make you feel like you just got hosed at a used car lot and regret your decision to go there for years after.
- Approximate cost of services:
- $14,000.00