Arctic Spas

We have had the repair person out about 4 times. First for training, then for service/maintenance, then for throwing HL codes and Flow error codes twice.. didnt resolve either time. Husband had to pull tub apart blow out lines and DIY repair. The tub has had plastic jets breaking since we have had it-there is metal spinning parts sharp like needles that cut my back and my kids back mid-use when the plastic breaks apart and the needle comes flying at your back full force with the jet water all the while spinning. We have contacted the company to ask for refunds when service calls fail/dont resolve the repair needed and they only offer store credit - we pay cash to them we dont pay with a credit somehow why should we be reimbursed differently? Chemicals at the store are overpriced-the hot tubs are overpriced. The staff need more education-when info into a store I have had up to 5 staff members debating the right answer or product to sell right infront of me-customer service calls arent always followed up. We have owned our spa for 2.5 years with a lot of hassle. My sons toenail was ripped bare-off in one of the foot well jets he caught it on. Never mind all the pain of breaking spindles in our backs. Our tub is an older model however we asked for service to bring it up to condition with whatever it would take-at the 1st and 2nd visit-money no obstacle we had just bought the property with it. The tech staff and from what I see the overall company doesnt give a damned about anything other than selling a brand new tub. The music module cant be replaced or serviced. The mist function cant be repaired for some reason. A number of jets dont work the dude cant seem to replace anything we ask to be done and they are breaking apart. After that the service and repairs are really lacking and leave your tub either broken or hazardous! I would rip the thing off my deck if it wasnt the only brand rated for Canadian winters. Really quite frustrating.