Awesome tile selection, super show room!
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Awesome tile selection, super show room!
Extremely Poor Quality Marble and Not Standing Behind their products
Hello Chrissy
I am very sorry to hear about the quality of the tiles you received. This is very disturbing to hear about this as the quality from this manufacturer is usually of high standard. Unfortunately, we do not have the opportunity to inspect every box but we absolutely stand behind our products 100%. I certainly understand your frustration in this matter and we are already working on getting a resolution. I appreciate you sending us the pictures so we can present them to the manufacturer along with your review above. We would welcome the opportunity to resolve this situation. Could you please call John, the manager of the Aurora store at 905-841-2333 at your convenience to discuss this further? I appreciate your help and patience in this matter.
Dear Ted
Thank you very much for making us aware of your experience at our store on Saturday, September 13th, 2014. We sincerely apologize for the events that transpired and please be assured that we take this very seriously - customer service is the foundation of our business what you experienced is simply not acceptable. We have started an investigation to find out how this happened and will implement a corrective action to prevent this from happening in the future. Could you please send us an e-mail at feedback@tilemastercanada.com with a phone number where we can reach you? We will have the store manager contact you directly to get this resolved. Thank you.
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