Delux Flooring - No Longer in Business

Delux Flooring or DeluxFX - Alex will rip you off.
Never working always on the phone would bring in students and then leave them unsupervised, he would disappear for hours, when confronted about this he would just not show up he always had excuses as to why he wasn't at my house (truck broke down, sick) and when you phoned him you could hear construction going on so he was working somewhere else. Very unprofessional. Obviously I found this site to late because he has been doing this for a long time.

Oh my god, where do I begin. Avoid this company! Especially the "professional" called Alex. He (surprise surprise) makes promises he cannot keep, he comes in for like 3 hours and gets maybe half an hr of work done. Hes always blasting his stupid music, works without a shirt (even on cold days), and gets people who never had experience working on stairs before, and gets them to do it without giving them proper instructions, however, the new guys do a better job than him. He also never comes back unless he takes most of your money. I have had it with this guy! Avoid Him! We welcomed him and trusted him to do a good job, and he betrayed that trust, don't make the same mistake we did and hire this dude. I also should thank Alex at the same time, because thanks to him, I'll be sure to check out recommendations and reviews before blindly hiring someone, who clearly does a fantastic job (sarcasm).
Oh and by the way, its been almost a month and the stairs still aren't done. Thanks Alex. Thank you for taking most of our money (we actually worked for by the way) and then leaving our house to shambles.

WARNING!!!

Please beware of Deluxe Flooring by Alex (has a latin accent, drives a green Toyota RV)

He tells you what you want to hear and very professional. THEN, once he gets his deposit he is very hard to work with, rude and treatens you for more money or he will not finish your job and leave it in shambles. He refuses to give you a receipt, if you ask when he will be in to work he will tell you "I will be in when I'm in", cranks his music super loud, does not block off his work area as promised, parks on your lawn for his convenience... The list goes on.

Worst of all, he gives you a low price. You give him a deposit. He then increases his quoted price 56% without telling you and throws a fit because you questioned the price change.

call me directly if you like to know more; I want to prevent this from happening to others. TRANG 6474440879

Alex came highly recommended and sounded very professional, at first. However from the start the job was delayed for many reasons...did not have any one to work with, van broke down,it was raining,too far from home etc. He eventually hired someone to work with him. Alex only showed up about 10% of the time and left the bulk of the work to his new employee. Also, Alex was iniatelly asked to quote on multiple jobs ( installing floors, stairs, iron railings, staining kitchen cupboards etc.) and did so but when any thing was removed from the list of work his prices would go up. When questioned on this he became very angry and started writing nasty e-mails, texts. Hhe then refused to work with myself and would only speak to my husband. Because our entire house was in disarray and money had already been given to him for work not yet completed, we decided to give him another chance. Alex;s employee started purposely leaving baseboards and trim unfinished on most walls in every room. Later we found out that Alex had not paid him anything and he was using us to get back to him. We decided to end our contract with Alex even though we had given him more money than the work was done and our stair case was left unfinished with out rails. We have had one contractor in for an estimate and they have commented on the poor workmanship of the staircase. Alex became very angry, again when we ended the contract and again many threatening e-mails and texts were sent trying to indimidate us. A very stressful, expensive experience that I would not wish any-one to have to go through.

Alex of Deluxe is very charming and says the right stuff. .............where he did do work it was good quality, however, he wanted his $$ before he finished and we held back $300. He got mad, wrote us a nasty note about telling all the neighbours and left the job unfinished. Very bad bad temper for no reason.

Found Delux Flooring through a very reputable company in Oakville and after things went downhill I made another call back to this company to complain and they informed me that Delux Flooring was removed from their list of subcontractors. Unfortunately for us in the meantime we had them come to refinish staircase from carpet to wood. Once they got in our house little bells started going off in my head; the music was cranked every day, the doors were left wide open to the outside (it was winter time) and all cutting happened inside our home. We tried to brush it off with hopes they would be done the staircase and soon they would be out of our home. Closer to their departure date for holidays the excuses started happening on why they weren’t showing up anymore (other jobs, new contracts, appointments etc.) and the stairs were left in a mess!! No railings, multiple drill holes in brand new floor treads, cracks down the walls and in the lower base of the stairs, overall shoddy workmanship! When we started to pressure them on when this job would be completed (as promised before departure of holidays for 5 weeks and how it was Christmas time and we couldn't have this mess just left!) Alex started getting ignorant and very rude to us, he packed up their tools and left. He spent the next couple of days and sent threatening emails demanding we sign new contracts (which there weren’t any in place to begin with) and shame on us he had been paid in full! We ended up having to pay a contractor another $2500 to try and fix the damages done. To this day I still have stair treads with multiple holes in them left over as reminders of Delux Flooring the nightmare we lived. This was a terrible experience for us and I would never recommend this company.