This system was installed in March of 2015.
We have had nothing problems since....smell, alarm go off daily, and internal water in the tank running constantly.
The installer has listened to our contemplates and has tried to work on the issues.
Had a Rep from Waterloo come and inspect....It was for not ..... he pointed everything on us ( not proper use ). The system sucks and I would highly recommend another system.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
It was recently brought to our attention the concerns you are having with your septic system. As an Advanced Onsite Wastewater Treatment manufacturer for over 20 years and thousands of our treatment systems installed over those years, we take pride in the systems that we produce. We would like to work with you to make sure your Waterloo Biofilter treatment unit is functioning properly and meeting your expectations. I apologize if our field team has been unable to find the source of your odour problems.
I would ask if you would please call our office at 1 866-366-4329 so we can continue to work with you to try and resolve the odour issues you are having with your system.