HI bought a couch and love seat , Couches came beginning of November. The delivery guys had very poor hygiene and walked on my new rug with shoes on! When we unwrapped the couches , there was a blue pen mark on the couch. I called parks right away. A lady called me back two days later, we set up a time for a guy to come clean the couch. I waited all day and he never came. I called again and left an email explain how that no one came. The response I got was that the cleaning guy called me 4 times and my phone was busy. This is a not true! I have double lines and and answering machine. We booked another time for the guy to come clean the couch. (A week or so later !) and guess what ?! That's right. He didn't come again! Now they want to replace the part on the couch with pen and I will have to be at home another day for them to pick the couch up, fix it, and bring it back the next day ... another day I have to wait at home ... I want to returne the furniture that I bought and the response I get is that I have to pay 10% restalking fee!! And use it towards buying something else at Parks ! I have been asking to speak with a manager or the owner. No one will give me the name of the person in charge. parks sold me a couch with pen on it ! Won't come and clean it. ! And I don't want these couches anymore or have to deal with this crappy service and I have to pay to give the couches back ?!! PARKS HAS VERY BAD CUSTOMER SERVICE ! Don't waste your money or you time !!
- Approximate cost of services:
- $1,600.00