By far the worst customer service experience I have ever had and not just once, but continuously throughout this entire situation which has now gone on since delivery of my couch June 21, 2016 - 5 months!!! My section arrived with a leg that could not be screwed in and I was advised somebody would be back within 2 weeks to fix it. In addition a few of the cushions were not right. I had an appointment for the repair man July 11th between 4 - 6 and left work early to be home by 4:00. Nobody showed up and nobody called. I was advised that the repairman's truck had broke down and his cell phone died. After several emails and no response I sent an email July 22nd advising the service Manager Karen and the owner Patrick Gabriel that I wanted my couch returned for full refund. That's all it took to get Karen to finally contact me. She advised that her repairman's truck was still broken down but that she paid somebody to bring him to me to do my repair. It's not my fault his truck is still not running so I find it most unprofessional that she felt she needed to tell me she paid somebody but then on top of that the person who brought the repairman to my home was Patrick Gabriel, the owner. She paid her boss to bring his repairman to my house??? She didn't think I would know who he was, he didn't identify himself until I asked as I recognized him from being on TV. The leg finally got fixed July 26th. Patrick decided he was going to order 2 new stuffing cushions to fix some of the problem and that the would be in within 2 weeks. I waited until September 28th (2 months) and still nobody called about these cushions. Again I advised that I wanted my couch returned and once again magically Karen called me back. The biggest issue is a cushion that is too small and doesn't fit right. I have provided the picture from Deco-rest's website of how my couch should look, I went back to Park's showroom and took pictures of the couch I saw when I purchased my couch to show them that my couch doesn't look like the 2 model couches. October 17th Karen left a message apologizing for not following up. It's been 5 months since I got my couch and this is the first time anybody has apologized. I have been made to feel like an inconvenience when I try to deal with these people. I offered a couple of choices on what I need to happen to somewhat make this problem go away and gave a deadline for a response but no surprise, I have heard nothing. Park's Furniture's way of dealing with issues is to ignore the customer and hope that they will get fed up and just go away. It's unfortunately but a lot of people do exactly that instead of fighting for what's right. I have gotten legal advise and told that I will win this case so small claims court here I come. I wish others would read this and do the same rather than just give up after being treated so poorly. This company has no problem taking your money but don't expect anything good to come after that if you have any issues. I've learned to do my homework and do research on companies before giving them my business. Sincerely disgusted!
- Approximate cost of services:
- $2,000.00