In Nov. 2011, we ordered a three piece set and were told after Christmas it would arrive. I called on Jan. 6 to see if it had come in and it had been there for two days. Delivery to our area was already booked so my in- laws offered to come from St. Catherine's and follow us back to Kitchener. On Jan. 8, we picked up our set and upon unwrapping it, saw it was the wrong facing chaise and loveseat. I understand mistakes happen and my complaint and poor review is due to the customer service, or lack there of.
- Called to inform them of this on Sun., my partner asked to speak to the manager, Patrick, who was unhelpful
- Spoke to sales rep, Lore, she asked if we could bring it back; i explained how my in-laws came to help; delivery from Park's that was booked was coming to our area on Tues., I suggested they could come by and get it on their way back to Hamilton - she said she would call me on Mon. to let me know
- Mon. Jan. 9, no phone call; I called after work to speak to her, she was off; receptionist incredibly helpful and set the pick up time for me and told me new stuff was ordered
- Tues. Jan 10, spoke to Lore, she said we would get new stuff (already knew this), and delivery would cost half price, $50... Why should I have to pay for their mistake? I asked to speak to the manager, she said it wouldn't help and he's hard to get a hold of
- Wed. Jan 11, called and spoke to Patrick, he asked if I purchased something from Canadian Tire/ Home Depot, would I expect them to come get the wrong item (odds are I would have purchased the wrong item, not them ordering the wrong product) so no I would return the item... He was very rude and defensive; I've worked in retail and I have never heard a manager speak to a customer like that.... He also said that Park's DID ME A FAVOUR, by picking up the wrong couch (they wanted it back in pristine condition to sell again, the sooner it was out of my house the better it was for everyone). I told him how Lore said she would call me and she wasn't even at work on Monday, he said everyone needs a day off... My partner and I work six days a week, on rotating shifts, SUNDAY WAS MY DAY OFF, and I spent it driving to Hamilton and moving furniture, only to unload the wrong stuff. He said the $50 delivery charge was reasonable due to the price of gas, and their budget does account for accommodating errors within the company.... I'm fully aware of the price of gas because I filled up to come down to Hamilton, took my in- laws out for dinner to thank them for coming down... Why is my hard- earned money not important here? I asked him to refund my money for the couch until the new one has arrived.... To date, no refund....
Park's may offer cheaper prices than its competitors but do not think you pay for customer service and do not expect it because you will not receive it.
- Approximate cost of services:
- $3,300.00