Lock Surgeon

I was charged $300.00 to re key 2 locks on my business. I thought I would give them a shot cause they were doing a job at the building beside me. The service guy charged me $150.00 to drive across the parking lot. I had another lock company in Spruce Grove do 6 re key's for less than that! I guess that is why they were too busy and after reading the reviews on Lock Surgeon, shame on me! I will let everyone in my peer group know about this experience.

over seven hundred dollars for a new deadbolt and door knob . Not an emergency installation -price not discussed until after installed. Buyer beware with this company. Customer service was unapproachable and did not care. Even worse than the installation which left door jam cracked and door unable to close properly.

Really a 4 dollar key is gonna cost you 8.35 !!! Called ahead to find out if they could cut a key and was assured it would be no problem but got there and was told they couldn't and they were going to charge double what a regular key costs anywhere else !!

Drove in from 50 km to get keys cut, got home and found out keys cut on wrong blank. When I phoned them and reported problem, their reply was bring them back. When asked about the driving time and expense to return keys, reply was not their problem. Deal with these losers at your own risk.

Called for a quote to fix a few items and was told it was an hourly rate. When the guy arrived I figured since it was such small jobs (prepping a house to sell it) I figured since I had him there for an hour I would get him to do 5 small jobs (3 I could have done myself) - 2 wobbly door knobs (one the guy said he didnt have the parts so mickey moused it), 2 doors that swung shut so needed a hinge adjustment, and 1 track on a pocket door that needed to be leveled over a bit so it didnt rub when opened. This took him 3 hours and he charged me $812!!! I paid half on site (still an overpayment) and spoke to the office that told me their work as comparable to buying a hamburger at Earls instead of McDonalds? She was rude and unprofessional. Said was a per job/per hour which i was not told but only had it verbally said to me and a witness - not in writing. 3 of the 5 items returned to their previous state - both door knobs became wiggly withon days and one door swung shut again. Rita called demanding remainder if payment - I gave them a few reasonable options to come to a resolution and they would have none of it. Wouldnt work anything out and sent the remaining $400 to collections. DO NOT USE THEM!! I had the 3 items they never fixed by another guy for $150!!

Went in and asked for old unusable keys, for my fidget mats. I was able to get what i wanted, for a great deal.
Thank you!
Hubby also got some obsure keys cut, for a eecent charge.

Thank you
Carol
Fancy Fox Bibbitz and Fidgetz
Edmonton

Called to have someone come and look at garage door for a window. Wasn't told there was a $125.00 service call. When he got here he open the garage door and closed it. Then he went on his way and said he would call me later. He called in a couple of hours and told me that I would need a new door. Cost $3400.00. Told him no and have been getting letters in the mail for three months saying I owe 131.25. The lady that sent him said he was just around the corner from me. Didn't tell me there was a service call. Bad business.

Paid to have 2 dead bolts and 2 door knob locks re-keyed when we moved into our new home. Technician gave a speech about how their keys were more precise then other key cutters so we got 6 keys made. He gave us do not duplicate keys which I expressed concern about. He stated just to call the # on the key if we had problems and it would be ok. Turns out NO company will cut them after all regardless. Called to complain was told we had to come and get normal keys cut with them which costs 3 times as much and they made the mistake to begin with. I was upset so she said someone would call me back.. still no call. DO NOT use lock surgeons, terrible customer service, high prices, deceit, and nothing but a money racquet is what you'll face. Stay away!

Lock Surgeon was very fast to respond to my call. The tech was very professional and kind. I woyld use lock surgeon in the future. Very happy customer, thank you.

I called these guys yesterday to inquire about having a mul-t-lock hardware in my door. They said that they need to send a technician to see the door first. Today, the technician showed up with a new lock (which I did not ask for)in his hands; then he presented a bill for $133 as service call fee that they normally charge but nobody from their office mentioned that to me when I called them. Then I made another phone call to their office in Edmonton and Rita (Office's manager) very rudely said that it's was my fault for not asking if the charge a fee for a home visit. How on earth, would I know what to ask if the other party did not warned you or mention to you about additional fees.
I don't know who is the owner of this company but it's time to think of having a new Office's Manager. I never felt so bad treated as a customer as with this lady.
I would never recommend this company to anyone.... Lesson learned. Please do yourself a big favor, look for companies review before you call any service company.