The after service this company provides is very inadequate, in my case non existant. I sent half a dozen emails plus numerous phone calls to Amy, the person I usually contacted for this project; I got no response at all since May 27th. Originally, a Fireglow Japanese maple was supposed to be planted last May, beginning June. Nothing happened until July, I was told there was a confusion with the order,apparently our tree had been picked up for another customer hence we got a leftover tree which was planted in mid July in full heat. I was told by professional landscapers,this is not the ideal time to plant a tree. In the spring this year, the tree is three quarters dead with only one little branch alive. We are now end of July, there has been no changes in the tree. I asked for advice before the guarantee expired in July , we are now almost end of July and still I have no answer at all. A very unpleasant and frustrating experience, this is why I do not recommend their services at all.
- Approximate cost of services:
- $1,000.00