Amana Furnace Installed July 2013
Maple Air installed a new furnace, air conditioner and hot water heater in July 2013. Details of the warranty never was explained to us. The furnace is not working in Oct. 2014. Had technician come to home 3 times and still not working. Plus had to pay over $200 to "fix" it b/c it was over 1 year old. Last time we called they said they would send someone and waited the whole day no one came.
It says in the contract that someone may call us to schedule a yearly maintenance from Maple Air but no one ever did and no one told us that we should call them. That was never made clear to us after they installed the unit and took our money.
They claim on phone message they are a company of honesty, service and quality. We have not seen any of those things - quite the opposite.
Sitting in our home writing this while freezing because the furnace still isn't working!!!!!
- Approximate cost of services:
- $73,000.00
- Company Response
Hi Sonca,
We are sorry to hear you were not satisfied with the service we provided at Maple Air. We value our customers greatly and making our customers happy is our ultimate goal. We wish to help you resolve any remaining issues you may have with your recent service, and we hope Maple Air can leave a positive image for you in the future. Please contact us directly at 905 532 0744 and we will make sure to help in any way we can. Have a great day, and we hope to hear from you soon.Customer Success Team
Maple Air Inc
www.mapleair.com