Dyand Mechanical Systems Inc

My wife and I had Landon the service technician come out and fix out leaking hot water heater. He fixed the problem and was absolutely terrific to have in or home with polite manners and confidence that fixed our problem. Landon restored our faith in dyand mechanical and we will definitely be using them again.

Efficient , prompt , thorough service. Landen was helpful, answered questions knowledgeabley and got the work done , even going out to get parts . Will use this company again

Quick service requested and received same day. Landen Burkley serviced furnace and humidifier. Very knowledgable, friendly, efficient and helpful. Spent time to explain what he was doing and why he was doing it. Made suggestions in regards to further maintenance over the next year or so. We would definitely recommend Landen. We are completely satisfied with the service from Dyand and Landen.

Had some issues with my furnace. Rob from Dyand came and was here and put my furnace through a work up. He was very knowledgeable and informed me what the problems could be. Problem was fixed immediately. He was great. He even took the time to show me where everything is filter, etc. Showed me what to look for on the outside of my house. Could not have been any happier with the service and additional information. Thanks Rob!

We had some problems with our furnace for the past couple months. The last repairman could not fix the furnace and kept telling us that there was no problem, this time around Landon Burkley solved the problem with efficiency and a great attitude! Your help is much appreciated.

Worst...and I mean worst, service possible. They completely botched the repair on my "just out of warranty" AC unit so badly it's hard to comprehend.
Trip out to estimate service required = $150.00 = lost time from work
Second trip out to repair but had incorrect parts = lost time from work
Third trip out they repair the unit for $ 1700.00 + lost time from work.

They forget to send out a final bill despite me calling them 4 times to advise I still don't have one. Finally it arrives in February - 6 months later

AC works fine for 2 months leading into fall even tho it's seldom used and on first startup this past April the unit malfunctions. Call to these incompetents and it turns out their warranty is 30 days on parts - zero days on labor.

Fourth trip out at a quoted cost of $150.00, because unit is out of their next to non existent warranty - (all good because I won't be paying it anyways) - They advise that the unit now requires a further $ 800 - 900 work. This is end of April and the unit was maybe run 6 times since the previous mid July. Unit wasn't run September thru to end of April and it was defunct on first startup.

I call in two other AC service companies who advise the job Dyand did should have taken 6 hours with all the testing required to insure there were no leaks. Incompetents obviously didn't test anything because they were here max 2.5 hours and there is now zero freon in my unit.

Other repair companies also advise Dyand used sections of improper parts. Parts from the new non-freon AC units and mine is the older style. Incompetents were dumb enough to leave the left over parts they cut pieces from in my furnace room for evidence.

Zero satisfaction talking to the service manager, who is a complete stunjob with zero customer service skills. When I advised him of the reports I was given by the two other AC service companies his exact words were, "If you aren't happy call the Better Business Bureau", then he hangs up the phone.

Reading the reviews from "happy" customers below I have to assume they were written by Dyand employees. Maybe even the "incompetent" posing as a service manager.

Do yourself a huge favour and gives these incompetent bumblers a wide pass. They just do not care about their customers. If you ever require service they will either screw it up or their customer service will be so poor you'll end up hiring someone else to do the job.

Save yourself some time and go elsewhere to start.

It has been 1 year since my furnace was installed. It has failed 3 City inspections and the issue is not resolved. The Installation Manager, Scotty, dismisses my calls and claims they don't know what the City wants them to do. Horrible mistakes were made in the installation of the water pump drain hose, causing freezing pipes, water damage in my basement. Regret choosing them for this large investment. Go elsewhere if you want competency.

We purchased a home where Dyand had installed two furnaces. One needed to be repaired or replaced and the other was not installed to code. While they were eager to replace one furnace, it was impossible to get information regarding potential repair or to have them return a phone call regarding the improper installation. I would stay far away from this company.

Called to have furnace checked as motor was making a different sound. First problem occurred when we were told they would be here in pm and they showed up in am when we're away. Told me that there was nothing wrong with the motor it sounded as it should, I tried to disagree but to no avail. They offered to do an inspection as they were here - I thought that was great. 4 days later the motor broke and stared to fill the house with smoke. Called Dyand and were told someone would definitely be out that dat, Friday, of course no one ever showed up. Called them on Monday to ask why no one showed up and also what is the point of an inspection? Only answer we received was that there was a mix up in booking, they had no response to any other questions. Needless to say we would never hire them again.

I had to deal with Dyand because my builder hired them to installed the furance, garage heater, and AC. Within the one year warranty period, both the furance and garage heater have broken 2-3 times, and it was so frustrated to keep calling them and have them come over more than 3 times for every single probelm. Their reception girls do not really know what is customer service, and do not care about your needs at all!!! transfer my phone to "manager" who will never answer your phone or return your voice message do not helped!!! Most of their technicians was not so good at what they doing, expect 5 mins visit after you waiting at home whole day and been told they have to order parts and come back later.... and then 2 weeks pass by, you have to call them again and agin to get them come. STAY AWAY FROM THIS COMPANY IF YOU CAN!!!!