Arpi's Industries Ltd

Ok caveat first, I have end stage Cystic Fibrosis and am on oxygen. This comes into play shortly. First off Kirk was the best guy to send out to quote me on a new furnace. He was super informative and honest. We found out we had a mutual friend and that he had a family member also afflicted with CF. My current furnace had a malfunction and it wasn’t fixable for a reasonable price so I opted to replace the 14 year old one, save money in the long run. So Kirk managed to get me scheduled in much sooner considering my situation and the fact that it was dropping to -3 at night. Thank goodness! So the furnace installers Curtis and ?(im sorry I forgot his name) did a bang up job and got my new furnace purring like a kitten. They were super respectful and made sure to avoid stepping on my oxygen hose while coming in and out with stuff. At the end of the day the guy who’s name I have forgotten(ugh) came to the door to ask me about this hose I had set out in the sun on the side of the house. I said oh I put it there to warm it up so I could eventually roll it up. He said ok, just want to make sure it wasn’t left behind from the other team doing the coring. So next day when I go to grab my mail I see this beautifully coiled up 60ft hose laying on my deck. Now this may seem trivial to many but to me it was like getting a gift. For me to physically coil up that hose with my oxygen on can take me an hour. I only have 25% lung function so to see it done was just amazing. That’s the kind of care and attention you get from the Arpis family!! Since last Thursday they have come back to tweak my AC and find the serial number on the furnace for me. I can’t say I have ever had this level of customer service in my life and I’ve been to many 5 star all inclusives. I have used arpis for all my heating and cooling needs for the 23 years I’ve been in my house and will continue to do so as well as recommend them to everyone. I now have a perfectly heated and cooled home and met some great people at the same time. Thank you so very much for your professionalism but more for your kindness.