Arpi's Industries Ltd

After 20 years of faithful service one of my Arpi's installed Lennox furnaces showed heat exchanger deterioration & the other was becoming noisy so I called the company to get a quote & learn about the new code requirements for the high efficiency models. Project manager Robert explained what needed to be done to fit the required venting out through the side of my home & connect my water heater to a narrower roof vent. As you can see in one of the attached photos, safety code requirements meant that the venting needed to be extended past the underside of the deck which was unfortunate but I can live with that. I was most impressed by his professionalism & friendliness. Jivan & his assistants did an excellent job of fitting both furnaces along with all the piping into the very tight space in my tiny utility room. Unfortunately both furnaces were mistakenly shipped from the Lennox factory with the wrong inducer motor pressure sensor switches, causing each to stop working on different days as our temperature dropped. I called Arpi's twice on an emergency basis & was speedily connected to the on call tech Vanessa who was amazing. Extremely pleasant, knowledgable & helpful in explaining what had happened & replacing the incorrect part. She also programmed my new thermostats & made sure that all the warranty information had been filled out. She is a happy gem! Despite a somewhat bumpy start with my new furnaces, I am very pleased with all the people at Arpi's who helped me with this difficult installation.