AA Floors & More Ltd

I got my flooring of my condo completed on Aug 01, 2018. As of writing on Aug 31st, I have not been refunded for the returned material and overcharge on the flooring area. I was dealing with Alex and before that i got a quote from Myron. Alex quoted me higher price on installation and laminates than Myron which was unnegotiated. Then I showed him earlier quotes, he reduced though but I lost the capability of negatiation. He adjusted revised invoice, still one item was charged for which he refunded me in cash. I told him to send more material in case its short on my estimates. Alex told me that they usually send more.

On the day of installation, installers brought exact quantity and it was found short towards end of installation, then installers ordered more than required. They took back two boxes out of 5 ordered and a box was used only 30%. Still I was charged for all this material and for the total area (according to this material) for removal and hauling of the old carpet, and installation of floor. I wrote an email, but there is no response. I spoke to Alex three times and he promised to adjust and refund on the same day, everytime. He didn't do anything and in my last call to him, he told me that his manager Ross has not adjusted the quantity yet. Then I spoke to Ross, he promised to do it last week. Nothing happened so far. The overcharge is approximately $300., but looks like they don't intend to refund. I have now opened a dispute with my credit card company. But it will take long, they have started the process by requesting AA Floors to send the invoice. I will never like to go to such unfair people. Problem is not with AA Floors as such, but with Alex. This guy is habitual over-charger (as I saw in three different invoices) and then never does anything for his promises. I am planning to call Alex and Ross again today. STAY away from Alex.