In July 2014, I had a broken spring on my double garage door. This company came out an replaced both springs. 2 years later, one of the springs broke again. My previous springs lasted 10 years. When I called them, I was told that the springs had a one year warranty and they offered to come and fix it again at full cost. I have called other garage door repairs companies and they are all surprised that the spring lasted only 2 years. The have advised that the normal spring life is 10-12 years. This companies representative told me that opening and closing the door 10 times per day can shorten its life. I told them that the door is opened and closed about twice a day. They did not seem to care. I would not bother with this company again. I believe either the spring was defective or was installed incorrectly but that is just my opinion. The more concerning aspect was their "too bad" attitude. This does not bode well for any type of repeat business.
- Approximate cost of services:
- $250.00
- Company Response
Dear AJ,
We are sorry to hear that you were not satisfied with speaking to our office staff. We strive to make sure our customers have been provided with all the information on service, installation, parts & repairs. Upon reviewing the information, we believe you may have dealt with another company that has been using a similar name to ours, but in fact, is not our company.
Kindly confirm that we were the company that serviced your door in 2014.
Unfortunately,the office staff was hung up on while trying to get more information from you.
We would appreciate you checking the bill that was provided on the service in 2014. We always provide that to each customer, as we do charge HST and are a legitimate company. Thanking you in advance to correct this matter.
Regards,
HDS.
January 9th 2017
Dear AJ,
Please note, our office has been following up in the matter of your review.
We have taken the initiative to call the manufacturer for parts, Steve has confirmed springs have a 1 year warranty only to any garage door company that purchased any parts from them. We are sorry that we could not offer you a free replacement spring due to the fact it was installed in 2014. Sorry for any inconvenience this may have caused.
You may follow up with our office at 905-648-8797