Whole house hardwood instsllation
- Approximate cost of services:
- $12,000.00
Whole house hardwood instsllation
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Nice tile, questionable service quality
Thank you for your feedback. Here at Ottawa Diamond flooring we do strive to maintain the best quality of work and customer service experience available, however there are times where certain circumstances can make this difficult.
As previously explained to you, the installer assigned to your project came down with the flu and needed to be offsite for a couple of days to recover. This time was made up by us bringing in extra workers, working on the weekend and in the evening to complete your project in its entirety including a laundry room that was not slotted to be done until weeks later.
As you are aware, one shower fixture hole has been repaired and completed. We have made 2 attempts to repair the other shower fixture hole, but was not able to complete once due to your shower door being in the way and 2nd because of the extra work your husband requested, which is what you were quoted for along with changing the tiles that your contractor damaged not for the work on the shower fixtures.
Again, we apologize that your project has not gone off without a hitch and wish you would not judge the company in its entirety, by this one adverse experience.
We are saddened to read these negative comments a year after this installation has taken place. We are sorry for the bad situation you were in.
For your installation we only provided the labour for installation of the laminate flooring. The mistake in the product came from the flooring materials provider who did not order enough materials for what we requested, which was unfortunate, but beyond our control and certainly not a regular occurrence when doing business with us.
This installations team has been working with us for 10 years and they certainly live up to the Diamond name. Their work has always been impeccable. For your installation they even worked on the weekend as a special arrangement to accommodate your wishes. And returned on another weekend when the correct materials arrived to complete your installation, again not to inconvenience you any further.
Here at Ottawa Diamond both the staff and all installation teams go above and beyond for our customers.